Privacy policy

Privacy Policy

Last Updated: June 15, 2026

At Hermoza, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices outlined below.

1. Information We Collect

Personal Information

When you place an order, contact us, or subscribe to updates, we may collect information including:

  • Full name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (processed securely through third-party payment providers)

Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Date & time of access

This helps us improve website performance and customer experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Prevent fraudulent transactions and misuse
  • Send promotional emails, offers, or updates (you may unsubscribe anytime)

We do not sell or rent your personal information to third parties.

3. Payment Security

All payments are processed through secure and trusted third-party payment gateways. Hermoza does not store your full card details, UPI PINs, or banking credentials on our servers.

We implement reasonable administrative, technical, and security measures to protect your personal data against unauthorized access, misuse, or disclosure.

4. Sharing of Information

We may share limited information with trusted third-party partners only when necessary to operate our business effectively, including:

  • Shipping & logistics providers
  • Payment processors
  • Technology and analytics partners
  • Customer support tools

These partners are required to handle your information securely and confidentially.

We may also disclose information if required by law or to protect our legal rights and business operations.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze traffic and shopping behavior
  • Enhance your browsing experience

You may disable cookies through your browser settings, though some website features may not function properly.

6. Third-Party Services & Links

Our website may contain links to third-party websites or services. Hermoza is not responsible for the privacy practices, policies, or content of external websites.

We encourage users to review the privacy policies of any third-party platforms they visit.

7. Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders
  • Provide support services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce policies

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal data
  • Opt out of marketing communications

To make such requests, contact us using the details below.

9. Changes to This Policy

Hermoza reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the revised “Last Updated” date.

Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Email: support@hermoza.in
Website: www.hermoza.in