Refund policy
Return & Exchange Policy
Last Updated: June 15, 2026
Return & Exchange Policy
Easy Returns
- Free returns within 5 days of delivery
- Item must be:
- Unused & unwashed
- With original tags
- In original packaging
- Free reverse pickup available
- Refund will be sent to your original payment method after inspection
Size Exchange
- One-time size exchange available per order
- Request within 5 days of delivery
- Product must be unused with tags intact
- A nominal ₹99 reverse pickup & processing fee applies for size exchanges
- Replacement size shipped after inspection
Damaged or Defective Items
- Report within 48 hours of delivery
- Share:
- Order number
- Clear photos/videos
- After verification, you can choose:
- Free replacement, or
- Full refund
Order Cancellation
- Orders can be cancelled within 30 minutes of placing the order
- Since products are made-to-order, processing starts quickly
Non-Returnable Items
- Custom/personalized products
- Final sale items
- Used, washed, or damaged products
Need Help?
Contact us anytime:
- Email: support@hermoza.in
- WhatsApp: 7699723324
Please share your:
- Order number
- Return/exchange request
- Photos (if applicable)
We’ll handle the rest.