Terms of service

Hermoza — Terms of Service

Last Updated: June 15, 2026

Welcome to Hermoza. By accessing or using our website at https://hermoza.in, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use our website.

1. Overview

Throughout the site, the terms “we”, “us”, and “our” refer to Hermoza. Hermoza offers this website, including all information, products, tools, and services available from this site to you, conditioned upon your acceptance of all terms, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under parental supervision
  • The information provided by you is accurate and complete
  • You will use this website only for lawful purposes

3. Products & Availability

All products listed on Hermoza are subject to availability.

As a print-on-demand apparel brand, products are manufactured after an order is placed. We reserve the right to:

  • Limit quantities
  • Discontinue products at any time
  • Refuse or cancel orders at our discretion
  • Update pricing or product information without prior notice

We make every effort to display product colors and images accurately. However, actual colors may vary slightly depending on your screen or device settings.

4. Pricing & Payments

All prices displayed on the website are in INR (₹).

Hermoza currently accepts prepaid orders only through secure third-party payment gateways.

We reserve the right to cancel any order arising from:

  • Pricing errors
  • Technical issues
  • Fraudulent activity
  • Suspicious transactions
  • Product unavailability

If payment has already been made for a cancelled order, the amount will be refunded to the original payment method.

5. Shipping & Delivery

We currently ship across India.

Estimated delivery timelines are typically:

  • 7–9 business days from order confirmation

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Operational disruptions beyond our control

Hermoza shall not be held liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Exchange Policy.

Key points include:

  • Refunds are available only for damaged, defective, or incorrect products
  • Size exchanges are available within the eligible period
  • A reverse pickup and processing fee may apply for exchanges
  • Sale items are non-returnable

We reserve the right to refuse returns that do not meet our eligibility conditions.

7. Intellectual Property

All content on Hermoza, including but not limited to:

  • Logos
  • Graphics
  • Product designs
  • Product images
  • Text
  • Branding elements
  • Website content

is the intellectual property of Hermoza and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Upload malicious software or harmful code
  • Use automated tools to scrape or copy website content
  • Misrepresent your identity or payment information
  • Abuse, harass, or threaten our team or other users

Violation of these terms may result in suspension or permanent restriction from using our services.

9. User Submissions & Feedback

If you submit reviews, suggestions, testimonials, photos, or other content to Hermoza, you grant us a non-exclusive, royalty-free right to use, reproduce, publish, or display such content for marketing and business purposes.

We reserve the right to remove content that we consider offensive, unlawful, misleading, or inappropriate.

10. Third-Party Services

Our website may contain links to third-party platforms or services.

We are not responsible for the content, policies, or practices of external websites or service providers.

Your interactions with third-party platforms are governed by their respective terms and policies.

11. Limitation of Liability

Hermoza provides its website and services on an “as available” basis.

We do not guarantee uninterrupted or error-free access to the website.

To the maximum extent permitted by law, Hermoza shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or business
  • Delays in delivery
  • Technical interruptions
  • Unauthorized access caused by factors beyond our reasonable control

12. Force Majeure

Hermoza shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Pandemics
  • Strikes
  • Government restrictions
  • Internet or server failures
  • Logistics disruptions

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Siliguri, West Bengal.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting on this page. Continued use of the website after changes constitutes acceptance of the updated Terms.

15. Contact Us

For any questions regarding these Terms, please contact:

Email: support@hermoza.in
Website: https://hermoza.in